The Culture Cycle: How to Shape the Unseen Force that Transforms Performance by James Heskett is free today from the Amazon Kindle store, and has received an average user rating of 4.5 out of 5 stars based on 6 customer reviews. You can pick up your free copy by clicking here or typing in http://amzn.to/vXrI5n into your computer’s web browser.
Here is the book’s description from the Amazon website:
In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for up to half of the differential in performance between organizations in the same business. A follow-up to the classic Corporate Culture and Performance (coauthored with John Kotter), this book explains how culture evolves, can be shaped and sustained, and can promote both survival and innovation in tough times.
Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture and demonstrates it at work in a real-world setting. Heskett’s “culture cycle” identifies policies, practices, and behaviors that are crucial to moving cultures forward and demonstrates how to calculate the economic value of culture through the “Four Rs” of referrals, retention, returns to labor, and relationships with customers.
Heskett’s insights will be invaluable to leaders, professionals, and consultants in HR, productivity, training, and operations–and for anyone seeking to optimize organizational performance.
A crisis in organizational culture?
Inflated expectations, poor experiences, or both?
How cultures are born, grow, flourish, wither, and die
From founder to failure: understanding the lifecycle of culture
Measuring and tracking the effectiveness of organizational culture
Beyond “strong” cultures to “successful” cultures
Leading cultural change
What only leaders can do–and how they can do it most effectively
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